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Customer Success Manager
₹33000 - ₹100000 per month
Full Time Opportunity
business
TheHouseMonk
location_on
Remote
schedule
Apply before 20 Nov 2021
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Posted On 09 Nov 2021
Job Fit Score Beta
John Doe
Looking Good! 65%
Work Ex
Education
Skills
Job Description

About the Company

TheHouseMonk helps real estate businesses market, sell and manage their portfolio. The technology platform powers 100+ clients across 10+ countries and scaling rapidly. Clients include residential rental managers, real estate developers, property and facility managers, coliving providers, and many more.

Roles and Responsibilities

  • Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period
  • Provide product training to enable the customers to realize the potential of TheHouseMonk
  • Identify product usage gaps and provide actionable solutions to the customers
  • Build value-based relationships with customers and create TheHouseMonk champions
  • Conduct Strategic Business Reviews to understand customer lifecycle milestones, communicate the value of our product, showcase ROI & drive desired customer outcomes through a consultative approach
  • Identify opportunities of upselling and cross-selling along with the Account Managers
  • Identify appropriate business use cases where TheHouseMonk can be deployed
  • Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully
  • Communicate and brain-storm with the product team on customer feedback and help refine product roadmap
  • Work with the marketing team to execute customer surveys, case studies, etc
  • Identify and process success milestones for the customers
  • Optimize existing processes within the company and actively enhance all Customer Success initiatives
  • Drive customer advocacy through reviews, testimonials, customer meetups; and creating a center of excellence within the customer's organization

Job Requirements

  • A highly organized & responsive person who can multi-task with efficiency
  • Showcases exemplary written and verbal communication skills to work along with Global Customers
  • Has worked directly with International Enterprise Customers.
  • Has an exceptional ability to communicate and foster positive business relationships
  • Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
  • Managed customers across different segments in the past and knows how to manage them differently
  • Having any prior basic technical experience is like an icing on the cake
  • Exhibits a true passion for customers and for Customer Success
  • Knowledge of product integrations, API documents would be appreciated.

Joining: Immediately

Location: WFH

Qualification: Graduate in any field

Experience: 0 to 3 years of work experience in a high-touch Customer Success role (preferably in a B2B SaaS or Tech Product based company)

Job Fit Score Beta
John Doe
Looking Good! 65%
Work Ex
Education
Skills