About the Company
TheHouseMonk helps real estate businesses market, sell and manage their portfolio. The technology platform powers 100+ clients across 10+ countries and scaling rapidly. Clients include residential rental managers, real estate developers, property and facility managers, coliving providers, and many more.
Roles and Responsibilities
- Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period
- Provide product training to enable the customers to realize the potential of TheHouseMonk
- Identify product usage gaps and provide actionable solutions to the customers
- Build value-based relationships with customers and create TheHouseMonk champions
- Conduct Strategic Business Reviews to understand customer lifecycle milestones, communicate the value of our product, showcase ROI & drive desired customer outcomes through a consultative approach
- Identify opportunities of upselling and cross-selling along with the Account Managers
- Identify appropriate business use cases where TheHouseMonk can be deployed
- Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully
- Communicate and brain-storm with the product team on customer feedback and help refine product roadmap
- Work with the marketing team to execute customer surveys, case studies, etc
- Identify and process success milestones for the customers
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
- Drive customer advocacy through reviews, testimonials, customer meetups; and creating a center of excellence within the customer's organization
Job Requirements
- A highly organized & responsive person who can multi-task with efficiency
- Showcases exemplary written and verbal communication skills to work along with Global Customers
- Has worked directly with International Enterprise Customers.
- Has an exceptional ability to communicate and foster positive business relationships
- Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
- Managed customers across different segments in the past and knows how to manage them differently
- Having any prior basic technical experience is like an icing on the cake
- Exhibits a true passion for customers and for Customer Success
- Knowledge of product integrations, API documents would be appreciated.
Joining: Immediately
Location: WFH
Qualification: Graduate in any field
Experience: 0 to 3 years of work experience in a high-touch Customer Success role (preferably in a B2B SaaS or Tech Product based company)