About the Company

iLRNU is a market place which connects trainer, training venue providers and the learners in a unified platform. The platform enables the trainers to deliver sessions online (Video-based content, Live virtual classroom sessions, Self-paced elearning modules (SCORM), Gamified and collaborative learning) or from their own training venue in case of Instructor led training sessions. Trainers can also rent training venues based on need as per their space requirements, amenities, venue type, location, ratings etc. iLRNU facilitates all modes of training delivery and helps learns acquire necessary skills for academic, professional learning or casual learning.

Roles and Responsibilities

• Identifying, qualifying, and securing sales opportunities; coordinating business generation activities; developing customized targeted sales strategies

• Building business relationships with current and potential users

• Conduct effective online meetings and demos to prospects.

• Collaborating with sales and leadership to secure, retain, and grow accounts

• Creating informative presentations; presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences

• Maintaining a pipeline of all sales administration and maintain the database.

• Cold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process

• Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goals.

• Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans

• Act as customer onboarding specialist and assist users before and after sales.

• Understanding user needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)

• Provide appropriate consultation to user for various services and assist accordingly assistance in compliance with company policies and procedures post sales.

• Perform effective online demos to the user after onboarding.

• Manage all user inquiries, issues and resolve all complaints effectively on phone, chats, emails and social media.

• Develop and maintain professional relationship with colleagues and stakeholders to provide exceptional customer care services.

Educational qualification and skills

• Must possess at least a high school diploma, associate’s or bachelor’s degree, especially in business

• Any graduate with relevant experience preferably in EdTech industry

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Familiarity with customer support and CRM systems and practices (Freshdesk/freshchat)

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Organizational and Time management skills

• Ability to multi-task, prioritize, and manage time effectively

• Fluency in English, Hindi/ regional language is mandatory.

Preferred:

• Relevant experienced in EdTech company

• Proven inside sales and support experience or experience as a Client Relationship Manager

• Experience in CRM and support system

• Experience in designing and running email campaigns.

Joining: Immediately

Location: Bangalore/Work From Home. As and when the situation gets better and management’s decision all shall work from the office in Bangalore, Karnataka.

Experience: At least 1 year of relevant experience